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    Support
    Product Support for all Products
    Technical Support
    We want to provide you with all of the technical support you need to get up and running!

Learn about our products, view our online manuals, get the latest downloads, and more.

For Rockwell Automation Compatible I/O Products please call the Rockwell Automation TechConnect Support Team. If you need assistance with our products, the easiest first step is to check our knowledgebase. Using a keyword search you can filter through hundreds of helpful articles. If you need further assistance, please call us at +1 (425) 746-9481 or email us at support@spectrumcontrols.com

Call +1 (425) 746-9481 or Email Support@spectrumcontrols.com

We strive to get you up and running as soon as possible. Email us

Online Support Module

This QuickSupport software enables Spectrum Controls tech support to interact with you online, in real time.


Knowledge Base

Service Department

If you should need repair and/or technical assistance, please review the information in your manuals or installation guide before calling your local distributor of Spectrum Controls.

Note that your module contains electronic components which are susceptible to damage from electrostatic discharge (ESD). An electrostatic charge can accumulate on the surface of ordinary plastic wrapping or cushioning material.

In the unlikely event that the module should need to be returned to Spectrum Controls Inc., please ensure that the unit is enclosed in approved ESD packaging (such as static-shielding/metallized bag or black conductive container). Spectrum Controls reserves the right to void the warranty on any unit that is improperly packaged for shipment.

For further information or assistance, please contact your local distributor or contact the Spectrum Controls' Service Department:

Shipping Address
Spectrum Controls, Inc.
1705 132nd Ave NE Bellevue, WA 98005 USA
Tel 425-746-9481
Fax 425-641-9473
E-mail customersupport@spectrumcontrols.com
Hours of Operation: Monday-Friday, 8am-5pm Pacific Standard Time (PST)

Service Policy

(Effective January 1, 2016)

Click here to download PDF version.
This policy provides the guidelines for product service.
Warranty Policy Statement reference document #0100034-03.

  • Service includes evaluation, repair and/or replacement with a re-manufactured unit. Price subject to change without notice.
  • Call us at (425) 746-9481 for current service & repair pricing.
Restocking fee

25% of List/End User Price List.
Distributor inventory rotation (new/current revision/unpackaged units only).

Terms and Conditions
  • Spectrum Controls is the only authorized service and repair facility.
  • Non-authorized repairs will void the warranty.
  • All units must have Return Materials Authorization (RMA) number prior to return:(click here for RMA request form).
  • All units must be returned in approved ESD packaging.
  • Distributor will be reimbursed for freight from point of origin to Bellevue, WA in the event that Company determines after receipt of the Product that it is covered by Spectrum’s Warranty. On all non-Warranty returns, the Distributor is responsible for all freight.
  • Order placement/authorization may be via telephone, but written confirmation must be received by Company prior to service. If there is no written confirmation, Spectrum will not be responsible for any misunderstandings or misinterpretation of Distributor’s order. If a confirming order is issue, it must be clearly marked CONFIRMING.
  • Repaired or replaced Products are warranted for six months or the balance of the original warranty, whichever is longer. All other terms and limitations of the original warranty shall apply to any extended warranty.
  • After receipt by Company of a Product being returned for repair, Company shall in its sole discretion determine whether a Product can be repaired. If a non-repairable Product is still covered under warranty, it will be replaced unless the defect is due to misuse. If it is not covered under Company’s Warranty, it will not be accepted for return, and Distributor will be given the option of paying for return shipment to the point of origin.
WebPort & InView Open Source Statement

Some components of our InView and WebPort Remote Access product are built from software licensed under one or more open source licenses. By the terms of the GNU General Public License (GPL), these components are re-posted here for distribution. Also included here are Spectrum Controls’ modifications to any open source software. If you feel that any additional software packages should be posted, please contact Spectrum Controls support at applicationsupport@spectrumcontrols.com and provide details of the module(s) in question.

Spectrum Controls, Inc. is committed to meeting the requirements of the open source licenses and will make all required source code available on its website, at no charge.

WebPort Open Source Tarballs:

8050.c.spectrum.diff.tar.gz
autoconf-2.63.tar.bz2
automake-1.10.tar.bz
bash-4.1.tar.gz
busybox-1.17.4.tar.bz2
ctags-5.8.tar.gz
dhcp-3.0.3b1.tgz
gbd-7.2a.tar.gz
gcc-4.3.3.tar.bz2
glib-2.24.2.tar.bz2
glibc-2.6.1.tar.bz2
httpd-2.0.54.tar.gz
inetutils-1.8.patched.tar.gz
less-381.tar.gz
libedit-20110227-3.0.tar.gz
libtool-1.5.tar.gz
linux-2.6.33.2.tar.bz2
ltib-10-1-1a-sv.tar.gz
ltib-10-1-1a-sv.tar.gz.spectrum.patch
nano-2.2.6.tar.gz
net-tools-1.60.tar.bz2
ntpclient_2010_365.tar.gz
openssl-1.0.2j.tar.gz
openvpn-2.3.13.tar.gz
polarssl-1.1.4-gpl.tgz
ppp-2.4.4.tar.gz
procps-3.2.7.tar.gz
rsync-3.0.9.tar.gz
samba-3.0.32.tar.gz
sqlite-amalgamation-3170000.zip
tar-1.25.tar.bz2
unzip552.tar.gz
valgrind-3.10.1.tar.bz2
xilinx_emaclite.patch.tar.gz
zip-3.0.tar.gz