Should you require technical support, please review the information in your manual or installation guide prior to contacting technical support.

  For Rockwell Automation Compatible I/O Products
  (1747, 1771, 1756, 1769, 1794, 1762)

     USA                              440-646-6900
     United Kingdom           01908 635230
     Australia                      1800-809-929
     Brazil                           (55) 11 3618 8800
     Europe                         (49) 2104 960 630

  For WebPort, Schneider Electric Quantum I/O Products
  and SOI and DTAM Operator Interfaces
     Worldwide      425-746-9481
     Email              applicationsupport@spectrumcontrols.com

  WebPort - Support Website Site
 

ControlLogix
Using the 1756 Analog Module RSLogix Add-On Profiles
1756 Universal Input: Installing Multiple IF8u Modules on a ControlLogix System

PLC-5
1771sc-IFE32 Installation
1771sc-IFE32 Module Configuration with PLC-5 ControlNet systems

CONNECTS Assetware Gateway for Analog+HART I/O
Locating HART Modules or Field Devices Over an Ethernet Network
Resolving Run-Time Error 91

Quantum
ProWORX NxT Users and Quantum Universal 140 AUI 040 00sc

Operator Interface
DTAM Cable Cross Reference / Wiring Diagrams

If you should need repair and/or technical assistance, please review the information in your manuals or installation guide before calling your local distributor of Spectrum Controls.  

Note that your module contains electronic components which are susceptible to damage from electrostatic discharge (ESD). An electrostatic charge can accumulate on the surface of ordinary plastic wrapping or cushioning material. 

In the unlikely event that the module should need to be returned to Spectrum Controls Inc., please ensure that the unit is enclosed in approved ESD packaging (such as static-shielding/metallized bag or black conductive container).  Spectrum Controls reserves the right to void the warranty on any unit that is improperly packaged for shipment.  

For further information or assistance, please contact your local distributor or contact the Spectrum Controls' Service Department:

Shipping Address

Spectrum Controls, Inc.

1705 132nd Ave NE

Bellevue, WA 98005 USA
Tel 425-746-9481
Fax 425-641-9473

E-mail  customersupport@spectrumcontrols.com
Hours of Operation: Monday-Friday, 8am-5pm Pacific Standard Time (PST)

Service Policy

(Effective March 1, 2000)

Click here to download PDF version.

This policy provides the guidelines for product service

Warranty Policy Statement reference document #0100034-03

Service includes evaluation, repair and/or replacement with a re-manufactured unit. Price subject to change without notice.

Call us at (425) 746-9481 for current service & repair pricing.
 

• Return Merchandise Authorization form

• SOI-200 and SOI-250 Obsolesence Letter

• SOI-200 and SOI-250 Service and Repairs

• SY/MAX I/O Replacement Options

Notice: All units returned to Spectrum Controls, Inc. for repair must be accompanied by an approved RMA number.
(Click here for RMA request form)
 

Restocking Fee

 25% of List/End User Price List

Distributor inventory rotation (new/current revision/unpackaged units only)
 

• Spectrum Controls is the only authorized service and repair facility

• Non-authorized repairs will void the warranty

• All units must have Return Materials Authorization (RMA) number prior to return
   (click here for RMA request form)

• All units must be returned in approved ESD packaging

• Distributor will be reimbursed for freight from point of origin to Bellevue, WA in the event that Company determines after receipt of the Product that it is covered by Spectrum’s Warranty.  On all non-Warranty returns, the Distributor is responsible for all freight.

• Order placement/authorization may be via telephone, but written confirmation must be received by Company prior to service.  If there is no written confirmation, Spectrum will not be responsible for any misunderstandings or misinterpretation of Distributor’s order.  If a confirming order is issue, it must be clearly marked CONFIRMING.

• Repaired or replaced Products are warranted for six months or the balance of the original warranty, whichever is longer.  All other terms and limitations of the original warranty shall apply to any extended warranty.

• After receipt by Company of a Product being returned for repair, Company shall in its sole discretion determine whether a Product can be repaired.  If a non-repairable Product is still covered under warranty, it will be replaced unless the defect is due to mis-use.  If it is not covered under Company’s Warranty, it will not be accepted for return, and Distributor will be given the option of paying for return shipment to the point of origin.